Refund policy
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at fatmihbish21@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]. Items sent back without prior authorization will not be accepted.
You can always contact us for any return inquiries at fatmihbish21@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong product. Once the issue is verified, a full refund or replacement will be processed for defective or incorrect items.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized items
- Personal care goods (such as beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
We do not accept returns or refunds for sale items or gift cards. Please contact us if you have any questions or concerns about your specific item.
Refunds
Please note that refunds are not allowed except for defective, damaged, or incorrect items. In such cases, a full refund will be issued once the returned item has been received and inspected. Refunds will be processed to your original payment method within 10 business days after approval.
If more than 15 business days have passed since your refund was approved, please reach out to us at fatmihbish21@gmail.com.
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